An external family services provider (“pme Familienservice”) supports our employees in Germany when looking for day nurseries, baby minders or au-pairs for child care. In case of emergencies, such as illness of the child's regular carer, our cooperation partner can also organize ad hoc care. Another specialized assistance service provider (“wds.care”) is available for advice and active support for employees taking care of elderly family members, and also informs about related financing and legal frameworks in elder care. Our employees can use the company’s advisory and agency services free of charge, and there is a round-the-clock hotline for them to turn to in emergencies.
All major German locations have parent and child offices for employees to work in for a day at a time, featuring one or two desks with all required equipment and a play corner for the children. Furthermore, at major locations such as City Nord in Hamburg and Lindenthal in Cologne, we reserve places at a range of day nurseries for our employees; we are planning to extend this service step by step to other locations, with particular emphasis on places for under-threes. In Düsseldorf, our cooperation partner “pme Familienservice” operates a childcare facility (“E-Kids”) at our Company headquarters for children up to age three with employee-friendly opening hours.
School holidays frequently prove a particular challenge for working parents, whose annual leave usually falls short of the time in which schools and nurseries are closed and for whom finding appropriate holiday childcare is often a difficult and expensive undertaking. In response to this need, ERGO cooperates with other organisations at its various German locations, for example with "kidz playground" at its Düsseldorf and Hamburg locations.