Adhering to laws and regulations in the respective countries is, of course, a natural obligation for all employees, as well as abiding by corporate standards. This is the only way to avoid economic risks as well as liability and reputational risks for ERGO in the long term.
One of the most important rules is the Munich Re (Group) Code of Conduct for staff, which states requirements for ethical behaviour of employees, senior executives and management, and is updated regularly.
Furthermore, ERGO developed and introduced a binding Code of Conduct for self-employed sales agents in Germany in 2011. Here, in addition to the requirements for ethical behavior, major principles have been set out for collaboration and the common understanding of how to deal with customers and sales agents.
Internal corporate rules and regulations for various topics, such as a guideline for the tendering, planning, procuring and organizing incentives for office staff and sales forces, are also added. These ERGO Guidelines are reviewed regularly and updated where necessary.
- ERGO’s domestic insurance companies and its sales company ERGO Beratung und Ver-trieb AG , adopted the Code of Conduct for selling insurance products which was initiated by the German Insurance Association (GDV). The provisions of the ERGO Code of Conduct for self-employed sales agents as well as the Code of Conduct for selling insurance prod-ucts by the GDV define our cooperation with sales agents.
We strive to offer top-quality insurance cover to our customers and to safeguard a con-sistently high quality level of advice. ERGO has the implemented system for compliance with the GDV Code of Conduct for the Sale of Insurance Products regularly reviewed by an external auditor.
- With regard to purchasing, we expect our suppliers to comply with our comprehensive Supplier Code of Conduct with defined principles for the protection of human rights and environmental protection. You can find more information on all requirements for suppliers on our website: ERGO Business Partner