Adhering to laws and regulations in the respective countries is, of course, a natural obligation for all employees, as well as abiding by corporate standards. This is the only way to avoid economic risks as well as liability and reputational risks for ERGO in the long term.
One of the most important rules is the Munich Re (Group) Code of Conduct for staff, which states requirements for ethical behaviour of employees, senior executives and management, and is updated regularly.
ERGO also has its own code of conduct for independent sales partners in Germany. This sets out the major principles of collaboration and the common understanding of how to deal with customers and sales agents.
Internal corporate rules and regulations for various topics, such as a guideline for the tendering, planning, procuring and organizing incentives for office staff and sales forces, are also added. These ERGO Guidelines are reviewed regularly and updated where necessary.
- The Code of Conduct of the German Insurance Association for the Sale of Insurance Products (GDV Code of Conduct) focuses on the interests of customers and the quality of customer advice. ERGO also aims to provide customers with the best possible and individual advice. ERGO therefore regards the GDV Code of Conduct as the basis for collaboration with business partners and sales agents and has joined the Code against this background. ERGO has the implemented system for compliance with the GDV Code of Conduct for the sale of insurance products regularly reviewed by an external auditor.
- With regard to purchasing, we expect our suppliers to comply with our comprehensive Supplier Code of Conduct with defined principles for the protection of human rights and environmental protection. You can find more information on all requirements for suppliers on our website: ERGO Business Partner