On the way to the metaverse: In future, ERGO will also train self-employed sales agents using virtual reality (VR)

ERGO is rolling out its award-winning “VR Sales Training” system throughout Germany. In future, it will be possible for around 500 sales agents to be trained with it each year. And work on further use cases for the metaverse is already under way.

Media Information, 08.02.2023

At ERGO, self-employed sales agents and partners will in future also be able to train using virtual reality (VR). From the second half of the year the insurance group will be rolling out the ERGO Academy’s multi-award-winning “VR Sales Training” system for this. In future, it will be possible for up to 500 self-employed sales agents to be trained with it each year. ERGO sees this offering as a first important step towards the metaverse and aims to gradually expand it.

ERGO VR Sales Training Metaverse 

Speaking about the roll-out, Mark Klein, Chief Digital Officer of ERGO Group AG and CEO of ERGO Digital Ventures AG, said: “The metaverse is currently probably the biggest bet on the future that we see. No area of our professional or private life will be unaffected by it, and it also offers the insurance sector tremendous opportunities. Our innovation teams are therefore already working on developing solutions for the use cases of tomorrow, for example in training and further training, or for advice at the point of sale. Our aim is nothing less than for ERGO insurance agents to be among the first in the metaverse.”

With the current “VR Sales Training” system, users learn how to conduct successful sales talks. Four different personality types are available to them as avatars, as well as a virtual coach to provide them with tips and support. The training course in German currently lasts altogether an hour and is to be gradually extended to up to ten hours. For self-employed sales agents, the training is intended to supplement the ERGO Academy’s traditional in-person and online training and will count as part of the annual further training requirement under the Insurance Distribution Directive (IDD). The pilot for the project was launched in March 2022 and, by December that year, 75 sales agents had already taken part in it and rated the training as ‘very good’.

Besides the “VR Sales Training” system, ERGO has already firmly established virtual reality in other areas, such as business meetings. For example, for the last two years, meetings of ERGO Digital Ventures’ divisional managers have taken place purely in 3D virtual reality.

ERGO is also playing a leading role in the insurance sector with digital sales talks using VR. For example, sales agents have already been able to meet interested customers in a virtual, three-dimensional room since 2020. This is made available to sales agents via ERGO and offers them not only a new digital channel through which to reach their customers. The immersive visual possibilities of virtual reality also offer participants completely new options for advice.

ERGO aims to be the digital leader in the insurance sector by 2025 – both in Germany and in the international core markets. To this end, the insurance group is already working flat out on developing and implementing new technologies like artificial intelligence (AI), robotics and process mining. ERGO also wants to play a leading role in the area of the metaverse, which is why work on the first promising use cases is already being carried out throughout the company.

Mark Klein

Chief Digital Officer ERGO Group
Chair of the Board of Management of ERGO Digital Ventures AG

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Media Relations

Tel +49 211 477-3012 

About the ERGO Group AG
ERGO is one of the major insurance groups in Germany and Europe. ERGO is represented in around 30 countries worldwide, concentrating on core and growth markets in Europe and Asia. Four separate units operate under the umbrella of the Group: ERGO Deutschland AG, ERGO International AG, ERGO Digital Ventures AG and ERGO Technology & Services Management AG. German, international, direct and digital business as well as the global management of IT and tech-nology services are combined there.
Over 37,000 people work for the Group, either as salaried employees or as full-time self-employed sales representatives. In 2021, ERGO recorded a total premium income of over 19 billion euros and rendered benefits to customers (gross) of around 17 billion euros. ERGO is part of Munich Re, one of the world's leading reinsurers and risk carriers.
More at www.ergo.com

This media information contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Group. Known and unknown risks, uncertainties and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation and performance of our Company. The Company assumes no liability to update these forwardlooking statements or to conform them to future events or developments.

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