Digitalisation & Technology 22.11.2023
How VR consultations are received by customers
As part of the ERGO Innovation Lab's "ERGO VR Experience" project, Hakan Kilic provided customers with immersive advice on travel health insurance in a 3D mountain environment. This involved explaining and visualising potential risks that can arise during a mountain hike and that need to be insured against. We asked Hakan how the virtual consulting experience was received by customers.