“From zero to 450 RPA bots”

Mark Klein on “State of Process Automation” podcast

Digitalisation & Technology, 06.11.2023

Mark Klein, Chief Digital Officer of ERGO Group AG, was a guest on the “State of Process Automation” podcast. He discussed with host Christoph Pacher how bots at ERGO relieve employees and improve customer satisfaction.

Mark Klein, CDO ERGO Group AG

Mark Klein, CDO ERGO Group AG

In the podcast episode Mark Klein shares insights with the listeners: from the challenges of implementing the very first bot to scaling up to 450. He explains what he considers to be the best scenarios for bots – and describes situations in which RPA should be avoided. He also provides tips for quick success in the initial phase of automation.

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