How, where and for what do insurers already use AI?

Overview by German magazine AssCompact

Digitalisation & Technology, 27.07.2023

Applications from the field of artificial intelligence (AI) such as ChatGPT & Co. are on everyone's lips and, accordingly, also a perennial topic here at //next. How exactly it will develop in the future is still unclear. What is already certain is that hardly any area of life is likely to remain unaffected by AI. This also applies to the insurance and finance industry. The German magazine AssCompact has therefore asked several insurers whether and how they are already using AI - and what it is doing in the company. Of course, we don't want to withhold the answers from you.


This much can already be revealed: All of the insurance companies that AssCompact asked about use artificial intelligence - mostly already in several areas. In summary, the use of AI by insurers is currently primarily about simplifying processes, reducing the workload of employees and improving customer service. But read for yourself (German only):

AssCompact: How and where do insurers use artificial intelligence?

Text: Ingo Schenk

Your opinion
If you would like to share your opinion on this topic with us, please send us a message to

Related articles

Digitalisation & Technology 08.03.2023

What is ChatGPT - and if so, how many?

Everywhere you look, you read about ChatGPT. For many months, //next columnist Markus Sekulla has not experienced such hype. Be in the media or on Twitter or LinkedIn, a lot is currently being written about the prototype of OpenAI's new AI. So it’s time for a closer look.

Digitalisation & Technology 17.03.2023

ChatGPT in the insurance industry

Our experts Jennifer Betz, Jens Sievert and Nicolas Konnerth explain the impact of ChatGPT on the insurance industry and possible use cases for insurance companies.

Digitalisation & Technology 03.05.2023

How does the chatbot actually work?

Hand on heart: Do you understand how ChatGPT really works behind the scenes? What role do algorithms, vectors and probabilities play in making this fascinating technology work the way it does – and get better all the time? The following two explanatory videos – one in German, one in English – helped us to understand.