Adhering to laws and regulations in the respective countries is, of course, obligatory for all employees, as well as abiding by corporate standards. It is only in this way that economical, liability and reputation risks can be avoided by ERGO in the long term.
One of the most important rules is the Code of Conduct for staff, which states our requirements for ethical behaviour of employees, senior executives and management, and was last updated in 2011.
Furthermore, ERGO drafted and introduced a binding Code of Conduct for self-employed sales agents in Germany in 2011. Here, in addition to the requirements for ethical behaviour, major principles have been set out for collaboration and the common understanding of how to deal with customers.
There are also corporate rules for various topics. Example:
The Guidelines on Incentives specify the rules for tendering, planning, procuring and organising incentives for in-house staff and sales forces. ERGO’s international companies are also obliged to comply with the main points contained in these Guidelines since June 2014. They are required to implement these basic standards in their organisations.
Where individual rules do not apply for all ERGO organisations abroad, ERGO is developing successive minimum standards there.
The ERGO Guidelines are reviewed regularly and updated where necessary.
Furthermore, there are voluntary self-commitments such as participant in initiatives of the German insurance industry for example, or international initiatives, including the UN Global Compact or the UN Principles for Sustainable Insurance.
ERGO, along with our operating companies as well as our sales company ERGO Beratung und Vertrieb AG in Germany, adopted the Code of Conduct for selling insurance products which was initiated by the German Insurance Association (GDV). The provisions of the ERGO Code of Conduct for self-employed sales agents as well as the Code of Conduct for selling insurance products by the GDV define our cooperation with sales agents.
We strive to offer top-quality insurance cover to our customers and to safeguard a consistently high quality level of advice. The adequacy, implementation and efficiency of the system for compliance with the industry’s Code’s rules within the Company has been reviewed by external auditors for the period from 1 July to 31 December 2015. Their audit report (only available in German) confirmed that the implemented rules and measures are efficient and meet the Code’s requirements.
ERGO also imposes special requirements on external service providers: they must sign an anti-corruption agreement and have corresponding processes for preventing and fighting corruption. For example, the supplier must ensure that no agreements have been made with third parties in terms of pricing and that no benefits have been offered or obtained relating to an ERGO contract. In the same way, service providers must confirm compliance with the principles of the UN Global Compact.