ERGO Innovation
Whitepapers on AI, automation and digital innovation
Technology trends such as artificial intelligence (AI) or robotic process automation (RPA) have the potential to fundamentally change the economy and our everyday lives. ERGO is helping to shape this future and is exploiting the potential of new technologies - with a sense of proportion and taking into account any concerns and risks. The following, freely available documents demonstrate this innovation-friendly and balanced approach.
New whitepaper, July 2026
Self-evolving AI agents
ERGO Innovation Lab in collaboration with Google Cloud.
Titled “From Tribal Knowledge to Self-Evolving Agents: Capturing, Governing, and Scaling Institutional Knowledge in Financial Enterprises”, this whitepaper shows how insurers can use adaptive AI agents to systematically capture, structure, and unlock hidden experiential knowledge across the organisation. It discusses key challenges, the concept of self-learning agents, and the required foundations in governance, technology, and change management, and introduces a practical framework for agentic maturity. A case study illustrates the first steps from the initial idea to a production-ready agent and presents the results achieved.
Further context and background are provided in our media information.
Our previous publications
Further whitepapers
- AI-powered online search
- Multimodal generative AI
- ChatGPT and LLMs
- Process automation
- AI-powered online search
- Multimodal generative AI
- ChatGPT and LLMs
- Process automation
June 2025
From SEO to AI Search Optimization
Entitled “From SEO to AI Search Optimization: How Large Language Models Are Redefining Digital Visibility,” this 30-page publication shows how large language models (LLMs) are fundamentally changing users' online search behavior – and what implications this has for the digital visibility of the insurance industry.
The whitepaper is based on an empirical study that evaluated more than 33,000 search results from traditional search engines and AI-based systems. From these results, a relevant selection of more than 600 websites from the German insurance market was analyzed – including websites of primary insurers, insurance brokers, and digital comparison platforms, as well as websites with freely available editorial content focusing on insurance and finance topics. The aim of the analysis was to identify structural and content-related success factors for visibility in LLM-based search systems.
You are welcome to read our media information for further details.
October 2024
The next generation of generative artificial intelligence
ERGO Innovation Lab, the ERGO Group’s incubator for new ideas and spin-ins, has published a roughly 20-page whitepaper on multimodal generative artificial intelligence (GenAI).
Titled “The next generation of generative artificial intelligence: Progress and Multimodal Applications in the Insurance Industry”, the paper provides a comprehensive overview of the latest developments and how multimodal GenAI models work.
You are welcome to read our media information for further details.
June 2023
ChatGPT and large language models (LLMs)
In the 30-page whitepaper "ChatGPT and large language models: An introduction with a view to the insurance industry", ERGO experts from the fields of machine learning, conversational AI and innovations share their comprehensive knowledge of large language models (LLMs). In individual chapters, they explain in detail how these models work and their potential, as well as their possible risks and limitations.
In addition, the authors use concrete practical examples to show how texts can be created, dialogues conducted or data classified with the corresponding tools. This applies to the insurance sector as well as to other industries.
You are welcome to read our media information for further details.
Please note: this publication is available in German only.
November 2022
Robotic Process Automation
In the whitepaper “Robotic Process Automation - Digitising quickly in complex architectures", ERGO experts share their knowledge regarding automation processes. This guide is approximately 35-page long and is based on their own experience and best practices for the development and implementation of process robots within ERGO. It contains numerous tips and recommendations for possible areas of application, technical implementation and the involvement of both management and employees in the digitalisation of a company using Robotic Process Automation (RPA).
At ERGO itself, several hundred robots are already in use throughout the Group. Among other things, they help to automate and optimise customer-related processes in order to assist our employees.
Please note: this publication is available in German only.
Digitalisation & Technology
This may also interest you
Here you will find a selection of our latest articles on digitalisation and technology.
Further articles can be found in our //radar magazine and in the newsroom.