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DKV continues to drive the digitalisation of healthcare.
With its one-app strategy, DKV combines electronic health records, e prescriptions and other service functions in a single application.
DKV Deutsche Krankenversicherung AG (DKV) is the first private health insurer in Germany to integrate all digital healthcare services – including electronic health records (ePAs) and e prescriptions – in a single app. The previous “My DKV” app was fundamentally overhauled as part of a one-app strategy, with the new version rolling out in December 2025.
More than 650,000 policyholders have already used the multi-award-winning previous version of the app. The new version stands out with its comprehensive range of features, intuitive user guidance, modern design, and compliance with the highest data protection standards.
Holistic health management – secure, digital, mobile
The “My DKV” app now offers policyholders not only the opportunity to manage everything to do with their insurance and health 24/7 using the DKV services on the app, but also to utilise all digital health services: from accessing doctors’ reports and medication plans in their ePA to redeeming e prescriptions and securely exchanging documents with doctors and pharmacists.
DKV ensures maximum data security through state-of-the-art encryption technologies, two-factor authentication, and regular security analyses and updates.
We deliberately opted for a one-app strategy in order to offer our customers all innovative services from a single source, in one place – and in keeping with our goal to make insurance simpler. With the new ‘My DKV’ app, we are setting new standards in digital healthcare from private health insurers. The app shows how we are actively and responsibly shaping digitalisation.
Our new app forms the core of a networked health platform that offers our customers real added value. It stands for simple, secure and modern interactions – and demonstrates how we are consistently enhancing our performance and service quality through digitalisation and automation.
Tech partnership with IBM
The one-app strategy was implemented in close cooperation with tech partner IBM. The focus: on developing an innovative, future-proof and secure app infrastructure.
“Together with DKV, we have created an innovative platform that makes health a digital, secure, and user-friendly experience,” says Nilüfer Caliskan Keserci, Senior Partner Leader Health Insurance DACH at IBM Consulting.
The new “My DKV” app can be downloaded from the App Store and the Google Play Store. You can find more information at www.dkv.com/App.
Product image „My DKV app“
Note: The image may be used free of charge and licence fees for reporting on the companies and brands of ERGO Group AG, provided the source is stated (source: ERGO Group).
ERGO is one of the leading international insurance groups and operates in over 20 countries worldwide. The Company offers its retail and corporate customers a broad product portfolio in all the main classes of insurance as well as comprehensive assistance and other services. Three units operate under the umbrella of ERGO Group AG: ERGO Deutschland AG, ERGO International AG and ERGO Technology & Services Management AG. The German and international businesses as well as the global management of IT and technology services are organized in these units. About 37,000 people work either as salaried employees or self-employed sales representatives for the Group. In the 2024 financial year, ERGO generated insurance revenue of 20.8 billion euros and a net result of 810 million euros. ERGO is part of Munich Re, one of the world's leading reinsurers and risk carriers. More at www.ergo.com
DKV has been a leading force in the field of health insurance for more than 98 years, providing a wide range of need-based and innovative products. As a specialist insurer, it offers a comprehensive range of health and long term care insurance products and associated health services to people insured under both private and public systems. A further core competence of DKV is the provision of high-quality medical support. In 2024, the company generated premium income of 5.4 billion euros. DKV is ERGO’s specialist health insurance arm and is therefore part of Munich Re, one of the world’s leading reinsurers and risk carriers.
More at www.dkv.com
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