Statistical analyses of our website are carried out anonymously, meaning that they cannot be linked to the user as a person. We may request further voluntary information besides data required for the specific purpose of preparing an individual offer. The fields for this voluntary information are marked accordingly. Additional information helps us to get to know you better and advise you better, to improve our website and for advertising purposes.
Furthermore, cookies are used in conjunction with using the personal customer portal. Cookies do not contain any personal information. In order to be able to request log-in data for ERGO online or to register with ERGO, cookies have to be permitted for the www.ergo.de website via your browser. The settings of cookies vary from browser to browser.
7.2 Using advertising analysis tools (Adobe Analytics)
We use Adobe Analytics software from Adobe Systems for marketing and optimisation purposes in order to make your visit to our websites or apps even more user friendly. Data on user behaviour, including origin and page impressions, is stored online and offline. Further data such as sex, year of birth or postcode are also collected anonymously, but cannot be traced to you as a person. It is not possible to collate the data with your personal data (i.e. name, address or insurance policy number). Furthermore, your IP address is not processed by Adobe Systems but is merely stored in an abbreviated form. Information collected is stored by Adobe Systems within the European Union.
By using this website, you consent to the collection and storage of data concerning your person by Adobe Systems as mentioned above and for the reasons already cited.
If you do not wish to consent to the collection and storage of this data by Adobe Systems, please object:
For further details on data privacy at Adobe Systems as well as its data privacy statement, please visit Adobe website:
7.3 Transferring information and encryption
If you choose to send a message to ERGO by way of the contact form, the information is sent using an encryption technique known as SSL (secure socket layer) with a key length of at least 128 bit.