Privacy statement

We know that protecting your private sphere when using our website is an important concern. We take our duty to ensure that your data remains confidential very seriously, and we comply with the applicable provisions governing data protection law. We use suitable technology to conduct a dialogue with you and to safeguard your data.

1. Area of validity

The following provisions governing our privacy policy apply to the ERGO Group’s websites as well as to its apps for mobile end devices.
This website contains links to third-party websites (external links). These websites are subject to the liability of the respective operator. Should you discover that any link on our website links to content that violates governing law, please inform us at We will then delete these links from our website without delay.
ERGO Group AG shall not accept any liability for ensuring that the information is up to date, accurate, complete and of high quality.

2. Data confidentiality

Your personal data – be it your computer’s IP address or personal details about you, your user behaviour or insurance needs – are used and processed:

  • for the purposes declared, i.e. solely for information and advice on our products and, where applicable, for preparing a qualified offer
  • confidentially, i.e. our staff are informed about the legal requirements of data privacy and are committed to maintaining data secrecy in accordance with Section 5 of the German Federal Data Protection Act. Only those persons in our Company whose job it is to look after the prospective customers and existing customers as well as processing their requests, applications and policies have access to personal data.

If you request information or ask for someone to contact you, the personal information required is given on a voluntary basis. Apart from the information you provide voluntarily, no personal information is recorded automatically, i.e. this is only done for the provision of information or advice on ERGO products specifically required and, where applicable, for preparing a qualified offer.

3. Code of Conduct for handling personal data by the German insurance industry (Data Privacy Code of Conduct)

On 1 March 2013, the German companies of the ERGO Group signed up to “Code of Conduct for handling personal data by the German insurance industry" (Data Privacy Code of Conduct). The Data Privacy Code of Conduct governs the collection, processing and use of your personal data.
This Code of Conduct was agreed between the German Insurance Association (GDV) and the German data protection supervisory authorities. The Data Protection Officer in Berlin examined the Data Privacy Code of Conduct and determined that the provisions are compliant with the current law on data protection.
The companies that have signed up agree to adhere to the stipulated requirements and, if applicable, implement any regulations still outstanding by the due date. For the first time, a data privacy standard has been drawn up that is applicable throughout the industry. Previous federal data protection regulations have now been specified in more detail and concerns about data protection have been taken into consideration beyond the legally prescribed standards.
Additional consent is no longer necessary in many instances as a result of the Code of Conduct. In cases of highly sensitive data – such as, for instance, health data – we still require consent to record and use the data, as well as a statement providing permission to disclose confidential information.

You can download the German Insurance Association’s Code of Conduct for handling personal data here. 
Code of Conduct
(in German, PDF file)
You can also request the German text as a hard copy. Please request a copy by calling us (in Germany) free of charge on 0800 3746 000 or sending us an email to

4. Consent form and statement providing permission to disclose confidential information

The companies of the ERGO Group in Germany have been using new consent forms and statements providing permission to disclose confidential information for their applications, requests and membership applications since 1 January 2013. The statements were agreed between the German Insurance Association (GDV) and the data protection supervisory authorities. They provide even more transparency concerning the handling of your personal data. 
Consent form for the permission to collect and proceed health data and the disclosure of confidential information (in German, PDF file)

5. List of service providers

We maintain a list of all service providers who are able to work for ERGO companies within the framework of a contract. The duty to maintain this list is the result of the new consent forms and statements providing permission to disclose confidential information, as well as the new rules (Data Privacy Code of Conduct) agreed between the German Insurance Association (GDV) and the data protection supervisory authorities.
The list aims to create transparency with regard to processing your data. It features service providers that collect, process or utilise health data and/or other personal details on behalf of German companies belonging to the ERGO Group as agreed in the respective contract.
The service providers are named specifically if their main task is to record, process or utilise personal data. This includes, for example, ERGO Group AG. As regards service providers where the processing of personal data is not their main task, such as waste disposal companies for paper and electronic storage media, these are only named in the service categories. The same is true for service providers that only work for ERGO on a temporary basis. You may object to your data being transmitted to any particular service provider on the list by stating your reasons. We will then check whether, as a result of your own particular personal situation, the protection of your interests precludes your data from transmission.
Please note that all service providers working for ERGO are named in the list. This does not, however, mean that your data will be forwarded to all our service providers. Generally speaking, ERGO Group AG and ITERGO Informationstechnologie GmbH, i.e. the Group itself and its information technology specialist company providing internal services to Group companies, are commissioned with recording, processing and utilising personal data. 
List of service providers (in German, PDF file)

6. Public directory of procedures

When using automated data processing procedures, the Federal Data Protection Act and the Data Privacy Code of Conduct require that details are made available about the unit in charge and how the data is handled. These details are specified in our public directory of procedures. 
Public directory of procedures (in German, PDF file)

7. Website

7.1 Use of cookies

During an online session, cookies are stored on your computer. These are small files that control display and operation of our website. We use cookies to ensure the best possible website performance. To improve the website further, we store cookies – which do not identify individual users – and analyse their data.
Statistical analyses of our website are carried out anonymously, meaning that they cannot be linked to the user as a person. We may request further voluntary information besides data required for the specific purpose of preparing an individual offer. The fields for this voluntary information are marked accordingly. Additional information helps us to get to know you better and advise you better, to improve our website and for advertising purposes.

Furthermore, cookies are used in conjunction with using the personal customer portal. Cookies do not contain any personal information. In order to be able to request log-in data for ERGO online or to register with ERGO, cookies have to be permitted for the website via your browser. The settings of cookies vary from browser to browser. 

7.2 Using advertising analysis tools (Adobe Analytics)

We use Adobe Analytics software from Adobe Systems for marketing and optimisation purposes in order to make your visit to our websites or apps even more user friendly. Data on user behaviour, including origin and page impressions, is stored online and offline. Further data such as sex, year of birth or postcode are also collected anonymously, but cannot be traced to you as a person. It is not possible to collate the data with your personal data (i.e. name, address or insurance policy number). Furthermore, your IP address is not processed by Adobe Systems but is merely stored in an abbreviated form. Information collected is stored by Adobe Systems within the European Union.
By using this website, you consent to the collection and storage of data concerning your person by Adobe Systems as mentioned above and for the reasons already cited.
If you do not wish to consent to the collection and storage of this data by Adobe Systems, please object:
Opposition form
For further details on data privacy at Adobe Systems as well as its data privacy statement, please visit Adobe website:  

7.3 Transferring information and encryption

If you choose to send a message to ERGO by way of the contact form, the information is sent using an encryption technique known as SSL (secure socket layer) with a key length of at least 128 bit.

8. Social networks

Our websites and our apps both use plug-ins of several social networks, including Facebook, Twitter, Google+ and others. The plug-ins are marked with a logo or with the add-on “social plug-in”. 
If you access one of our website pages or apps containing such a plug-in, these plug-ins can create a direct link with the social network and could transmit data. The plug-in, your browser and the social network will then all communicate with one another. Due to the incorporated plug-ins, the social networks will be informed that you have accessed a particular page on our website. If you are logged into the social network at the time, it can attribute the visit to your social network account. 
If you interact with the plug-ins, e.g. by clicking the “Like” button or making a comment, this information is transmitted directly to the social network and stored there in accordance with the guidelines of the relevant social network. For information on the purpose and scope of collecting this data and its subsequent processing and utilisation by the social network, as well as your rights in this regard and the settings available to protect your private sphere, please refer to the data privacy information available from the social network in question. 
If you do not wish social networks to collect data about you via our website, you will need to log out of all social networks before visiting our website or using our app.

9. E-mail correspondence

ERGO uses the e-mail address provided in order to send you a reply with the details requested. However, we only send personal or confidential information once it has been encrypted, or, should this not be possible, by post. If the contents of your message relate to a contract, ERGO will archive the e-mail. The e-mail address will only be used to correspond with you and will not be forwarded to any third parties. You will not receive any unsolicited e-mails from us. If, however, you do receive an unsolicited e-mail which states that it has been sent by us, it has been sent fraudulently and should be deleted immediately.
Before sending ERGO an e-mail that has not been encrypted, please remember that its contents are not safeguarded against other people viewing them or using them fraudulently. Consequently, we would recommend that you send any message to ERGO using the contact form. 
Contact form (in German)

10. Security of information

ERGO constantly looks to maintain suitable technology to ensure that its information and communication systems are secure. In this respect, it draws on national and international standards.

11. Questions on data privacy/contact for more information

The in-house Data Protection Officer and his team are responsible for compliance with the data privacy policy. If you have any further questions regarding data privacy at ERGO, please contact us at the following address:

Datenschutzbeauftragter (DATS D)
Victoriaplatz 2
40198 Düsseldorf


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