ERGO Group

Portrait ERGO Group

ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the Group is represented in over 30 countries and concentrates on Europe and Asia. ERGO offers a comprehensive spectrum of insurance, provision and services. In its home market of Germany, ERGO ranks among the leading providers across all segments. About 44,000 people work for the Group, either as salaried employees or as registered sales representatives. In 2016, ERGO recorded a premium income of 17.2 billion euros and rendered benefits to customers of 16.1 billion euros.

New corporate name ERGO Group AG

ERGO Versicherungsgruppe AG has been renamed „ERGO Group AG“ in April 2016. The new name emphasizes the internationalisation of the Group and accompanies the new corporate structure announced in February 2016. Under the roof of ERGO Group AG, the German, International and Direct & Digital business will be steered in three separate units in the future.

“To insure is to understand”
Our customers determine our actions. ERGO is strictly geared towards the wishes and needs of its customers and intends to constantly improve further in close dialogue with consumers. We are implementing our claim “To insure is to understand” in the form of offering needs-based advice which understands and picks up on customers’ personal concerns, in addition to communicating in a clear and understandable way and providing innovative services and swift support in the event of damage or loss.

Sales channels
Our customers can choose which form of contact with ERGO suits them best: Meeting with one of our independent sales agents or via phone, mobile or online. Brokers and other partners, too, take care of private and corporate customers. We maintain partnerships with the major European bank UniCredit Group and other banks, both in Germany as well as in various European countries.

Munich Re
ERGO is part of Munich Re, one of the leading reinsurers and risk carriers worldwide. The Group’s asset manager and fund provider, MEAG, also manages the investments of ERGO amounting to 127 billion euros.

To insure is to understand
Our mission: To insure is to understand

Our sales agents and employees are guided in their actions by the wishes and needs of our customers. This is why we strive to enter into a dialogue with our customers in a number of different ways.