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As Digital Transformation Manager, Nicole Nebelung is responsible for digital change at ERGO. Together with her team, she has now set up claims settlement via video, which makes it easier for clients to report claims, especially in times of coronavirus.
Gerd Gigerenzer is Director of the Harding Centre for Risk Competence at the University of Potsdam in Berlin and scientific sponsor of the ERGO Risk Report. In an interview, the psychologist talks about Corona, about the correct understanding of numbers, the "comeback" of science and why society should remain on guard.
In the field of digitalisation, customers place very specific requirements on companies and service providers: speed, constant availability and straightforward handling. Therefore, also insurers should keep in mind the digitalisation of their IT core processes without neglecting data protection. ERGO China Life relies on cloud-based systems.
Rapidly changing technologies are swirling and revolutionizing a wide variety of industries, including insurance. The Tech Trend Radar provides information on the most important trends in the areas of user centricity, connected world, artificial intelligence and enabling technologies.
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