Mathias Bock
Asset Owner ERGO GPT, ERGO Group AG
In the insurance context, AI will above all make things more human in 2026. Not because it has emotions, but because it gives us back time. Less routine, less copy-paste, less form logic. This allows us to be more present in the moments that truly matter, to listen, to contextualise, and to help.
And it will make insurance more understandable. I expect that in 2026, customers will no longer have to navigate technical jargon, but will receive clear answers. What does this mean for me? What are my options? What happens next?
If we use AI correctly – transparently, fairly, and with respect for data protection – administration will turn into tangible support.