“AI implementation isn’t a solo endeavour – it’s a team sport”

Mark Klein recently featured as a guest on the Access All Areas podcast, an innovative series exploring business, careers, leadership, and technology. Every fortnight, Google managers Nina Michahelles and Livia von Mitschke-Collande take listeners behind the scenes with key decision-makers from the German economy. In the latest episode, they sit down with Mark, our Chief Digital Officer, to discuss the digital transformation of our company and industry, with a particular emphasis on AI and its practical implementation.

Nina and Livia’s podcast adopts a holistic approach, offering listeners not only a well-rounded perspective on their guests, but also actionable insights to support their own career progression. They delve into each guest’s professional journey, examine pivotal experiences, and shine a light on interests outside the workplace. The pair also extract practical tips and hacks that can be directly applied to enhance our day-to-day working lives.

Their conversation with Mark Klein goes beyond surface-level business topics, addressing not only questions such as:

• How can AI be leveraged within the insurance sector to drive efficiency and elevate the customer experience?
• What real-world examples can Mark share from his own experience?
• What does he view as the critical success factors for embedding AI in an organisation?

The discussion doesn’t stop there. Other key themes include:

• why digital transformation is no longer the preserve of tech specialists,
• the value of ‘quality time’ and hands-on experience alongside theoretical knowledge,
• and why clear communication and effective adoption management are essential for success.

You can catch the latest episode of Access All Areas featuring Mark Klein wherever you get your podcasts – including YouTube and Spotify. Chapter markers are available to help you navigate the different topics discussed: