Appreciation as the basis of our collaboration
Diversity
Our employees’ wide range of qualifications, experiences and ways of thinking are of great benefit to ERGO. We want to support and promote this diversity and our employees’ potential as an integral part of our corporate culture.
We promote diversity and strive to ensure that women are adequately represented in leadership positions. Group-wide, the proportion of women in leadership positions stood at 41.9 percent at the end of 2025; at ERGO in Germany, it was 33.2 percent. As part of our DEI (Diversity, Equity, Inclusion) Ambition 2030, the proportion of women in management in Germany is set to rise to at least 40 percent by the end of 2030.
Another important instrument related to women's career advancement in our Company is our mentoring programme, aimed at female employees with the potential to rise to management positions. Participants have the opportunity to work on their personal development with experienced executives, primarily from the Management.
Different life phases or unexpected changes in family circumstances can influence a person´s working life. ERGO aims to create conditions that help employees better balance work and family life and to ease typical areas of tension in everyday working life. Since 2009, the “berufundfamilie” audit has provided guidance for designing ERGO´s offerings to support the compatibility of work and family life at our locations in Germany. The audit records the current status of measures that take family situations and different life phases into account and reviews them on a regular basis. After successful completion of the audit process, an independent panel of experts awards a certificate. ERGO was once again awarded the certificate in 2025.
Qualification and awareness
At its headquarter in Germany, ERGO celebrates the diversity of its employees annually with an internal Diversity Day. Each year, the event has a new theme and offers a variety of activities to keep awareness of diversity alive within the company. Through a series of activities, employees learn how ERGO promotes individuality and how prejudices can be broken down in everyday life.
Our customers’ life plans and life courses are also becoming increasingly diverse. We believe that companies with a diversified workforce can better address, reach and satisfy a diverse customer base.
Long-term oriented human resources policy
Promoting development
ERGO aims to achieve high-quality development across all levels of the hierarchy through personnel development measures. In both initial vocational training and further training for experienced employees, when developing future executives and planning succession to senior posts, ERGO believes in giving its employees targeted opportunities to grow.
We rely on qualified basic and advanced training to secure the next generation of our workforce and want to offer young people attractive professional perspectives in the Company as well as in Sales. Apart from training as qualified Finance and Insurance Clerk in-house and in sales agencies, ERGO offers other trainings. A training is also available in the framework of dual studies.
We strive to develop our future managerial staff with targeted talent management instruments. We are particularly committed to foster the development of women. The ERGO Mentoring Programme in Germany allows our female trainee managers to be mentored by experienced colleagues. At the same time, we look to recruit and develop international talents. As part of these efforts, the participants in Munich Re’s international trainee programme EXPLORE also spent one training period at ERGO as the Group’s primary insurer. Furthermore, the ERGO Grow talent programme supports employees who aspire to management or project leader roles at ERGO.
Better protected
Promoting health
Work and health belong together. A holistic HR concept therefore entails promoting the well-being of members of staff and responding to their varied health needs in all phases of life and career.
The majority of our employees work in our domestic German market, our company doctors worker have specialised in providing assistance in acute cases and giving support to employees on all issues relating to health. They carry out preventive examinations, give vaccinations and lend assistance in first aid. They also provide counselling if people have professional or private difficulties, and give advice on how to deal with addictiveness and stress.
Are our workstations designed for maximum comfort and support for the user? How can we establish health-promoting ways of working, in sitting work postures, for example? And what to do in an emergency? ERGO's team of company doctors deal with these and other issues along with providing healthcare services such as checks, vaccinations and first aid. They are available to our employees in Germany to discuss all health issues, provide support for reintegration into the workplace and, of course, are bound to confidentiality in all cases. We complement this service with a range of company health promotion programmes at all our German locations, covering issues such as nutrition, exercise, tobacco/alcohol/caffeine consumption and stress management.
Our company doctors work with our health and safety specialists, who also provide advice to employers and employees, on a range of issues around occupational safety. Our health and safety specialists offer their support in matters such as choosing devices for employees to work with, ergonomics and creating the optimum working environment. They deal with issues such as escape routes from company buildings, adequate lighting and risk assessments to evaluate levels of physical and psychological strain for employees.
In addition to these tasks, they are involved in investigations when accidents happen at work, as well as focusing on accident prevention; a further part of their remit is to carry out safety checks of on-site systems, technical work equipment and work procedures in dry runs before they are introduced. Employees wanting to know more can visit the health and safety information portal in our company intranet.
All ERGO locations in Germany offer a wide range of workplace health promotion activities, for example on the topics of nutrition, exercise and relaxation. As one of the larger company sports associations, ERGO sports is centrally organised under one umbrella and offers around 40 sports and interest groups across seven locations.
Numerous sporting events throughout the year, such as a skiing trip and yoga, running and table tennis weekends, offer colleagues from different locations and departments the opportunity to come together.
At the cross-location ERGO sports Games and the international Sail Challenge, teams compete in a spirit of fair play. In addition to the enjoyment of physical activity, these events aim to strengthen health awareness and a sense of community. Creative and artistic interests are also represented, for example through ERGO bands and photography groups.
Creating options
Career & family
ERGO gives its employees access to a wide range of flextime models to help them combine their careers with their personal and family lives. We are certified as being a company aware of the issues surrounding employees’ family lives, and have developed a range of instruments to meet their needs, including part-time working arrangements. For child and elder care, employees in Germany can rely on family services of external providers.
In the light of demographic change and an impending shortage of specialists on the labour market, the importance of supporting employees with family responsibilities is set to keep on increasing in the future. We at ERGO are acutely aware of this issue, and have responded by making employees’ ability to combine their careers with their family lives an integral part of our corporate culture. Above and beyond this, ERGO is active in encouraging family-friendly corporate policies across society; for instance, we are a member of the “Erfolgsfaktor Familie” (Family as a Success Factor) network initiated by the German Federal Ministry of Family Affairs, Senior Citizens, Women and Youth.
Family-friendly – and that’s official
In 2002 the first ERGO site in Germany received the German “Career and Family” (berufundfamilie®) certification for its policies helping employees to balance their careers with their family lives and for further objectives of its HR work that demonstrate awareness of employees‘ family issues. The certificate is awarded by the berufundfamilie Service GmbH in the context of a three-year process of development and monitoring. ERGO regularly undergoes the independent audit. ERGO was once again awarded the “berufundfamilie” audit certificate in June 2025. Independent studies indicate that higher employee satisfaction can be linked to the quality of employees’ work. ERGO therefore attaches great importance to a family-oriented HR policy and aims to continuously develop it further.
Employees at ERGO are able, in line with country-specific regulations and internal arrangements, to reduce their working hours for a specified period of time or take a sabbatical for family reasons without losing their jobs. In this way, employees with caring responsibilities for children or other family members are able to manage their work flexibly around their role in the family. One example of such policies that exerts a strong appeal to employees in Germany is our company parental leave, which employees can use to extend their legal parental leave by up to three years – without losing their right to return to work full-time afterwards. Parents can also split this period up and use part of it later on in their child’s life, such as during their school-starting phase.
In order to keep in touch with new mothers and fathers, ERGO in Germany has initiated a parents’ network, among other projects. In addition to all this, employees can convert special payments such as Christmas or holiday bonuses into additional days of annual leave. Furthermore, after breaks of up to one year, we aim to enable employees to return to a position of equal value, preferably in the same area of the business. In addition, employees can, at short notice, take a “family phase” of up to twelve months to care for relatives.
An external family services provider (“pme Familienservice”) supports our employees in Germany when looking for day nurseries, baby minders or au-pairs for child care. In case of emergencies, such as illness of the child's regular carer, our cooperation partner can also organize ad hoc care. Another specialized assistance service provider (“aduna.care”) is available for advice and active support for employees taking care of family members, and also informs about related financing and legal frameworks. Our employees can use the company’s advisory and agency services free of charge, and there is a round-the-clock hotline for them to turn to in emergencies.
All major German locations have parent and child offices for employees to work in for a day at a time, featuring one or two desks with all required equipment and a play corner for the children. Furthermore, at major locations such as City Nord in Hamburg and Lindenthal in Cologne, we reserve places at a range of day nurseries for our employees; we are planning to extend this service step by step to other locations, with particular emphasis on places for under-threes. In Düsseldorf, our cooperation partner “pme Familienservice” operates a childcare facility (“E-Kids”) at our Company headquarters for children up to age three with employee-friendly opening hours.
School holidays frequently prove a particular challenge for working parents, whose annual leave usually falls short of the time in which schools and nurseries are closed and for whom finding appropriate holiday childcare is often a difficult and expensive undertaking. In response to this need, ERGO cooperates with other organisations at its various German locations, for example with "kidz-playground" at its Düsseldorf and Hamburg locations.
Transparent and comprehensible
Remuneration & benefits
ERGO rewards the commitment of its employees on the basis of transparent criteria. In Germany, remuneration includes basic salary as well as a range of special payments and supplements. In addition, we offer flexible working time arrangements, an attractive company pension scheme and other benefits.
Remuneration in ERGO Group companies is structured according to clear country-specific rules; employees receive a basic salary and allowances and are categorised in a comprehensible system of salary groupings. In Germany, salaries are made up of a number of different components.
As a rule, employees at our German locations receive a salary in accordance with the collective bargaining agreement for the insurance industry. As members of the AGV, the employers’ association for insurance companies in Germany, ERGO and Munich Re are bound to follow the wage agreements it reaches with employee representatives in collective bargaining; these agreements classify roles within insurance companies according to the requirements of the position.
In addition, employees receive a special payment each in May and November. Other variable salary components employees may receive include a monthly performance bonus, based on the Company’s performance, an annual bonus linked to the achievement of individually agreed targets, or a one-off payment for outstanding performance.
