Anja Berner

Women in Leadership

“As Head of Claims, I am responsible for the strategic, technical and operational management and control of composite claims.

Motor claims, property claims, liability claims, accident claims, protection cover claims and RS benefits for private and commercial/industrial customers are handled in my division.

Karin Brandl

Video portrait

Karin Brandl goes her way -– always with a passion for claims. At the age of 18, she completed her training as an insurance saleswoman and is now responsible for the entire claims organisation at ERGO.

Questions for Karin Brandl

How did you start your career?

“I received a traditional training as an insurance practitioner with a focus on HUK (Liability/Accident/Health). During my training, I discovered my passion for claims work and began my career as a trainee technician in the Motor Claims unit. From there on I worked my way up within the department: from deputy group manager to group manager, and from office manager of the claims office in Munich to department manager. During this time, I was also allowed to implement a new claims processing program (KIDS) nationwide. That was very exciting, as I could offer important insights from my various previous career stations. After a period as executive assistant to the Board of Management, I changed to the Quality Management unit, where I worked as Head of Department for operations.

My next career step was a move into project management: in 2010 as sub-project manager in the claims task force; in 2011/2012 project manager and office manager in the new board department Claims. In 2012, I built up a quality management system in the claims unit and in 2013 became Department Head of Motor Claims Service and Motor Claims Field Service in Bavaria. From 2015 to 2018, I was Head of Motor Claims Germany in the claims unit.

In March 2018, I switched to ERGO. I was tasked with setting up the Digital Claims Factory and reorganising the claims unit. In September 2019 I then took over the role as head of the newly established claims unit. Since April 2022, I have been Head of Department for the entire claims organisation.

How would you describe yourself?

“Pretty crazy … hungry for life and loving life.

What frustrates you?

“Bureaucracy and unnecessary rules and cowardice.

What gives you energy in your working life?

“Satisfied customers and successfully completed projects that generate positive feedback.

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