We understand

ERGO put huge change processes on track and boosted projects in the entire group to fulfill the promise “To insure is to understand”. We want to fully understand what customers need from an insurance, what they wish for and what they criticize.

That is why we set up the Customer Advisory Board – to establish a dialog with our customers.

Customers give their feedback regarding long-term care insurance and health insurance

What is it that mostly concerns you with regard to the topic of care? And what can we do to combat the rising costs within the area of private health insurance? At the most recent meeting of the ERGO Customer Advisory Council, we once again gathered lots of valuable input from our advisory council members.

The ERGO Customer Advisory Council is a cool format!

A few days ago, the second meeting of the 3rd ERGO Customer Advisory Council took place. Volker Heise was chosen as the council’s new spokesman. In the interview, the 47-year old serial entrepreneur from Möhrendorf tells us what his expectations are.