Responses to the changes in the mobility industry

Alternative drives, automated driving, leasing instead of owning a car – there’s no question that the mo-bility industry is undergoing rapid change. This also has an impact on insurance cover for mobility. But what innovations, know-how and products does a provider like ERGO need to bring to benefit from this change? Karsten Crede of ERGO Mobility Solutions (EMS) explained this at the 20th CAR Symposium in Bochum, a top-class event in the automotive industry at which ERGO was the only financial services provider present.

VW Board Member for Sales Jürgen Stackmann, Karsten Crede (ERGO Mobility Solutions), "Car Pope" Prof. Ferdinand Dudenhöffer (from left)

The event was hosted by renowned industry expert Prof. Ferdinand Dudenhöffer, who is often referred to by the media as the "car pope" - and with whom EMS has been engaged in an intensive professional exchange since 2017. As far as the reputation of the speakers is concerned, Karsten Crede was in the best of company, as BMW CEO Oliver Zipse, Markus Schäfer from the Daimler Board of Management and VW Sales Director Jürgen Stackmann, among others, joined him on stage. Directly after the experts from Wolfsburg, the EMS CEO addressed the changing role of insurance companies in the future of mobility. Among other things, he highlighted the biggest challenges that the change will bring for the insurance industry, including data expertise, user experience, product innovation and risk management.

In addition, Karsten Crede gave an overview of ERGO's milestones to date in these areas, such as the new SAP platform, Care-by-Volvo, the Volvo Car Protection App, BMW Track Day and the new joint venture with Great Wall Motors.

"In the reactions to my presentation, but also in the discussions with the other speakers and participants before and after, it became very clear that we 'think and talk in cars'. In other words, as an innovative insurance provider, we have the right answers to the changes in the mobility industry," Karsten Crede concluded on the event.

Text: Sebastian Meerschiff / Ingo Schenk