A declared goal of our human resources policy is to secure the next generation of the workforce through basic training leading to worthwhile qualifications. We want to offer young people future-proof perspectives in the Company. This is based on training them for specific needs, i.e. in areas with a future. At the same time, our customers expect to receive insurance policies at acceptable prices, just as they expect outstanding service and support. This also changes the requirements for HR planning. While we streamline processes for in-house staff, eliminate parallel structures and thereby also reduce the number of employees, we are consistently strengthening our field staff and its vocational training.
Key figures on initial and advanced training of in-house and field staff are available in the Facts & figures section of our Sustainability Reporting.