We are convinced that the vast majority of our staff and sales agents act in an exemplary fashion. However, even the best possible set of regulations cannot stop cases of misconduct from taking place. And despite comprehensive auditing and monitoring, we will not always know of all grievances within our large Company.

But we will follow up all evidence of misconduct which is being brought to our attention from within or outside our Company. Relevant cases will be assessed individually and will be sanctioned according to the extent of the breach of the rules.