ERGO subsidiary ERV to sell first insurance via voice recognition system

Media Information, 25.10.2018

As one of the first insurer in Europe, Europäische Reiseversicherung (ERV), which belongs to ERGO Group, offers the possibility to take out an insurance solely with the aid of Amazon´s virtual assistant Alexa. From now on, customers can purchase medical travel insurances via this voice recognition system.

Voice recognition system

By saying "Alexa, start Europäische Reiseversicherung", customers can initiate the dialogue with Amazon´s Alexa. In the course of the conversation with the virtual assistant, they are required to state their destination, along with the number and ages of persons travelling with them. After submitting an order with obligation to pay, the travel insurance is finally booked. This booking is made entirely by means of a spoken dialogue and requires no additional signature. Alexa verifies the identity of the purchaser by comparing it with the customer data in the Amazon account. "We are confident that over the next five years, there will be a massive increase in the importance of speech systems," says Mark Klein, Chief Digital Officer (CDO). "We aim to play an active role in shaping this technology. For us, it is important to develop applications for our customers that offer real added value."

Headed by ERGO´s innovation management, a team of some twenty internal and external staff have been developing this and other speech applications over the past six months and created marketable products. Initially, voice-controlled purchasing is available via Amazon´s virtual assistant "Alexa". Additional access possibilities via other voice recognition systems are currently being evaluated.

For further information, please contact:

Tina Kunath

Media Relations

Tel +49 211 477-2324
Fax +49 211 477-3113

About the ERGO Group AG

ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the Group is represented in over 30 countries and concentrates on Europe and Asia. Within the group, three entities manage domestic and international business, as well as digital and direct business (ERGO Deutschland, ERGO International and ERGO Digital Ventures). About 42,000 people work for the Group, either as salaried employees or as full-time self-employed sales representatives. In 2017, ERGO recorded a premium income of 19 billion euros and rendered benefits to customers of 18 billion euros. ERGO is part of Munich Re, one of the world's leading reinsurers and risk carriers.
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