Existing suppliers

Information for business partners

You are already a business partner of the ERGO Group? Here you will find important information for your cooperation.

Master Data

An up-to-date and consistent data basis is essential for a smooth procure-to-pay process. In order to guarantee this, you have the option of maintaining your master data in the CSP yourself or to have it updated by our procurement team.

Creation and modification via the CSP (COUPA SUPPLIER PORTAL)
If you are connected to ERGO Group via the CSP, you have the option of entering and maintaining your credit master data yourself in the portal. All changes are then transferred to the ERGO Group procurement team and checked by our staff. In this way, a four-eyes principle is guaranteed to ensure the correctness of the data entered and to prevent attempted fraud. Please use the linked instruction to create or maintin your Coupa account.

Installation and maintenance by ERGO Group
If you do not use the CSP, you can also have your data updated by our Procurement Team. Our staff will make any necessary changes to your vendor master data in the Coupa instance so that your invoices can be paid as quickly and securely as possible. Send changes to coupa@ergo.de.

Electronic Invoicing

The use of Coupa is not only to enable an efficient ordering process, but also to ensure that your invoices are processed and paid quickly. With Coupa, you can also transmit your invoices electronically to ERGO Group. This ensures that your data is transferred in a matter of seconds and supports automatic invoice processing. Please find all options for sending your invoice electronically in this document.

eInvoicing via CSP
How to transmit your invoices to ERGO via the CSP is explained in detail in this document.

Invoices via PDF documents

Invoicing through PDF documents enables efficient and smooth processing. A new automation tool facilitates the handling of PDF invoices, promotes the environmentally friendly transition from paper to digital, and accelerates the entire process.

As of now, we kindly request all invoices related to Coupa orders to be sent to the following central email address:


Starting from November 23, 2023, we are introducing a new automation tool directly linked to Coupa. It offers seamless integration, efficient processing of PDF invoices, and expedited invoice verification through AI-driven matching with orders.

These measures significantly reduce invoice processing times and contribute substantially to enhancing the efficiency of our procurement and invoice verification processes.

Please ensure to send your invoices directly to the specified billing address to adhere to the standard process.

Recertify & Create Catalogues

Do you need information on how to recertify or create a catalogue on our eProcurement platform Coupa? Then please take a look at our instructions, which you can download from the box below. 

Recording of external employees

Please complete the designated information page in its entirety. If you have any questions, please contact us via email to CPExterne@ergo.de, indicating the order number in the subject line.

Download box

Conditions of Purchase
Instructions & Templates

We have prepared the following documents for you:

Register and recertify

ERGO Supplier Onboarding Example (PDF)

Start using CSP: Get registered and certified (PDF)

QRC CSP-Registration and Certification (PDF)


eInvoicing for Supplier of ERGO Group (PDF)

Manage Purchase Orders, Invoices and Credit Notes with CSP (PDF)

QRC Manage POs, Invoices and Credit Notes with CSP (PDF)

Creation of external catalogues

...by supplier (CSP) (PDF)

...by buyer (PDF)

Recording of external employees 

Record sheet

Information on the Creation and Maintenance of Service Workers (SSCWP) will be published here shortly.

Further questions?

Do you have further questions that you cannot find an answer to here?  Then please send us an e-mail!

Questions regarding the use of the Coupa eProcurement platform: coupa@ergo.de

Questions about the Coupa Supplier Portal: supplier@coupa.com