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ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the Group is represented in about 30 countries and concentrates on Europe and Asia. ERGO offers a comprehensive spectrum of insurance, provision and services.
ERGO starts international rollout of voice technologies
Phonebot-as-a-Service will also be offered to other insurers and across various classes of business in the future
ERGO rated best training company in the insurance industry
In a study entitled “Germany’s best training companies” conducted by the business magazine FOCUS MONEY, among around 12,000 companies between January and December 2020, ERGO was awarded first place for the insurance industry, after ranking second in the previous year.
At the end of last year, together with the Munich Re CEO Joachim Wenning, the ERGO CEO Markus Rieß presented the new “Ambition 2025” strategy program - with ambitious goals. In our “Strategy Insights” series, we talk with Mark Klein, Chief Digital Officer at ERGO and also COO of ERGO Digital Ventures, about his plans and how ERGO Digital Ventures wants to contribute to achieving the goals.
Many know the situation: a new colleague is to strengthen the team. Very good, because there is a lot to do. But before the new colleague is one hundred per cent ready for action, a few weeks of familiarisation will pass. It's very similar with the development of a phonebot. Phonebots are voice-controlled digital assistants. Sven Vanoeteren, Voice User Interface Lead Designer at ERGO, explains on //next how such a phonebot is created.
What drives the insurance industry? Which trends should be looked at more closely - and how should they be dealt with? With the online magazine //next, ERGO has created a platform where experts reflect on necessary innovations and technological developments in the insurance industry.
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