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A world of change: sustainable business practices

In our business, the environment we work in is becoming ever more complex and new risks are arising all the time. Climate change and demographic pressures are giving rise to fundamental transformations in our world.

ERGO is ready to meet the challenges of this changing landscape. Our customers and their needs are at the centre of all we do. As well as insurance solutions fit for the future, we provide customers with secure asset management using sustainable forms of investment.

We have raised the profile of our compliance function by separating it from our legal department, making it into a stand-alone organisational unit. Its head reports directly to the Chairman of the Board of Management.

Our customers: at the heart of all we do

Our customers’ needs and requirements govern all we do as a business. We honour our brand promise with clear communication, easy-to-understand products, a wide range of opportunities for customers to give us their feedback, and top-quality customer advice.

Future-proof products and forward-thinking solutions

At ERGO, we reflect our commitment to sustainability in the insurance solutions we provide. When we develop new products, doing justice to changing customer needs and protecting the planet come high up on our priority list.

Our investments: handling capital with care

When investing capital, ERGO takes account of criteria for sustainable investment. Our asset manager MEAG uses these criteria to govern its operative and strategic investment management.

Corporate governance: values add value

ERGO Group is unconditionally committed to responsible corporate governance. We meet the standards laid down in the codes relevant to us and adhere to stringent ethical principles.