Supporting people to grow: sustainable HR policies

Promoting development

ERGO makes best use of personnel development programmes to ensure top-quality development for employees with potential at all levels of seniority. In both initial vocational training and further training for experienced employees, when developing future executives and planning succession to senior posts, ERGO believes in giving its employees targeted opportunities to grow.

ERGO has a comprehensive career training programme directed towards continually updating the knowledge and skills base of our employees and sales partners across all hierarchical levels. Online packages, such as our e-Campus, are playing an increasingly important role. This particular initiative is a learning platform used in Germany with a wide range of e-learning modules. We also offer comprehensive training sessions focused on service and consultancy expertise for our self-employed sales partners.

Perspectives in training

A declared goal of our human resources policy is to secure the next generation of the workforce through basic training leading to worthwhile qualifications. We want to offer young people future-proof perspectives in the Company. This is based on training them for specific needs, i.e. in areas with a future. At the same time, our customers expect to receive insurance policies at acceptable prices, just as they expect outstanding service and support. This also changes the requirements for HR planning. While we streamline processes for in-house staff, eliminate parallel structures and thereby also reduce the number of employees, we are consistently strengthening our field staff and its vocational training.

Key figures on initial and advanced training of in-house and field staff are available in the Facts & figures section of our Sustainability Reporting.

Identifying and promoting talented people

Our goal is to expand the current Talent Management system implemented at management level throughout Germany to all hierarchical levels and to put it on an international footing. Since the beginning of July 2012 our major international companies can also access the internal job portal of ERGO and Munich Re. The ERGO Mentoring Programme allows our female trainee managers to be mentored by experienced colleagues – across companies and industries. The programme was continued in 2015.

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