Insurance coverage against fire and smoke in the networked house

Press release 29 August 2017

  • ERGO and Telekom cooperate for digital insurance Services
  • Smart home and cyber security Services

ERGO Group and Deutsche Telekom will join forces to offer digital services for private and corporate customers in future. The agreement concluded today covers the areas of the smart home and cyber security; additional activities are being planned. The partners will launch their initial services at the IFA international trade show for consumer electronics and home appliances to be held in Berlin from 1 to 6 September.

"Our customers are already intensive users of networked products. Digitalisation enables us to develop innovative insurance benefits for these customers. Our plan is to work with Telekom on the seamless combination of advice, insurance coverage and repair services with the objective of making life easier for our customers and restricting claims by digital means", stated Mark Klein, Chief Digital Officer of the ERGO Group.

Reinhard Clemens, a member of the Board of Management of Deutsche Telekom and CEO of T-Systems added, "In the future we want to offer our clients not just inspiring technology but also protection for their networked life and work. That's why ERGO and Deutsche Telekom are combining their skills. The possibilities in this future-oriented field of digital insurance services can only be exploited by cooperation. Neither one of the partners could achieve this on its own."

A secure solution for the smart home
The two companies will be presenting a joint offering for the intelligent home at IFA. The Deutsche Telekom product "Magenta Smart Home" helps customers to identify or avoid hazards in the networked house. In future, Telekom's Smart Home clients will also have innovative and immediate assistance available to them in the form of the ERGO SmartHome protection. If sensors in the smart home detect a hazard, for example smoke, leaking water or a window being opened, and if the customer is unable to react to the alarm himself, the sensors automatically transmit an alarm signal to the ERGO Emergency Service. The insurer then takes care of emergency procedures round the clock, every day of the year. The service is particularly suitable for situations in which the occupants cannot be contacted. Smoke alarms have to be installed in all private new buildings and conversions in all of Germany's federal states. Customers can also add this insurance coverage to an ERGO home contents or residential buildings insurance. The two companies will be presenting further details of the new service at the IFA international trade show for consumer electronics and home appliances in Berlin.

Working together for Internet security
Anyone using the Internet should protect themselves and minimise risks. Deutsche Telekom and ERGO are therefore also cooperating on insurance coverage against cyber-attacks. Telekom is planning to extend the “Computerhilfe Plus” product as well as many other services involving reputational protection, home network and data security by a comprehensive cyber protection insurance policy. In future, customers will be able to protect themselves against financial losses caused by misuse of customer and account information as well as fraud when buying or selling online. All family members living in the same household will be covered. The product is expected to be available from the beginning of 2018. ERGO Direkt is already offering its “Internet Schutzbrief-S” which Deutsche Telekom customers can also conclude at for 5.90 euros per year.

More information:

 Mark Klein Mark Klein

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 Reinhard Clemens - Deutsche Telekom Reinhard Clemens           

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For further information, please contact:

Deutsche Telekom AG
Corporate Communications
Phone: + 49 228 181 – 4949

About Deutsche Telekom

Florian Amberg

ERGO Insurance Group
Media Relations
Florian Amberg

Tel +49 211 477-3174
Fax +49 211 477-3113

About the ERGO Group AG 
ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the Group is represented in over 30 countries and concentrates on Europe and Asia. Within the group, three entities manage domestic and international business, as well as digital and direct business (ERGO Deutschland, ERGO International and ERGO Digital Ventures). About 44,000 people work for the Group, either as salaried employees or as full-time self-employed sales representatives. In 2016, ERGO recorded a premium income of 17 billion euros and rendered benefits to customers of 16 billion euros. ERGO is part of Munich Re, one of the world's leading reinsurers and risk carriers.
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This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Group. Known and unknown risks, uncertainties and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation and performance of our Company. The Company assumes no liability to update these forwardlooking statements or to conform them to future events or developments.

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