Protection against fraud for online purchases

Press release 19 December 2016

It only takes a few mouse clicks to buy the perfect gift: the German Retail Association estimates that German Internet users will spend 12 billion euros during the 2016 Christmas shopping season. However, this is often followed by a rude awakening when online fraudsters do not deliver goods already paid for. According to the German Serious Fraud Office, every third offence committed on the Internet in 2015 was related to fraud when making purchases. Users can now insure themselves against this risk: ERGO Direkt offers cover (Internet-Schutzbrief) of up to 3,000 euros if goods ordered online are not delivered – thus giving the purchaser peace of mind when shopping online.

If customer or account data is used unlawfully, this insurance also covers financial losses of up to 15,000 euros. Coverage applies regardless of whether criminals spy on confidential data online or manipulate cash machines. The insurance also comes into force when online vouchers or points for bonus systems are misused: if the credit amount is used online illicitly, ERGO Direkt pays up to a maximum of 500 euros.

This insurance cover from ERGO Direkt is valid for all German accounts and bank cards of customers and their relatives. Annual cover costs 6.90 euros and can be taken out on

For further information, please contact:

Florian Amberg

ERGO Insurance Group
Media Relations
Florian Amberg

Tel +49 211 477-3174
Fax +49 211 477-3113

About the ERGO Direct Insurance 
With roughly 4.5 million customers, ERGO Direkt is the most popular German direct insurer. The company specialises in simple, easy-to-understand products to meet the typical requirements of private households. Important products in this context are supplementary dental cover, death benefits insurance, term life insurance and occupational disability cover. Streamlined processes and fast processing enable it to offer attractive premiums. Around 1,800 employees currently work at the head office in Nuremberg/Fürth. ERGO Direkt Versicherungen are a company of the ERGO Group and thus part of Munich Re, one of the leading reinsurers and risk carriers worldwide.
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This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Direct Insurance. Known and unknown risks, uncertainties and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation and performance of our Company. The Company assumes no liability to update these forwardlooking statements or to conform them to future events or developments.

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