Agreement with workers’ representatives: ERGO Direkt set up as new Competence Centre for online business

Press release 1 November 2016

As from 1 November 2016, ERGO Direkt will be established as ERGO’s new Competence Centre Online in Germany, extending Online Service, Customer Relationship Management and Data Analytics as new units. The establishment has been made possible by the reconciliation of interests agreed between ERGO Direkt and co-determination committees. The new units will comprise around 100 positions, of which roughly 50 positions are vacant and still need to be filled.

The Online Service Department will extend the customer portals of ERGO and ERGO Direkt to include offers and self-service products which enable users to sort various matters out online. The Customer Relationship Management Department aims to establish joint omni-channel management for all ERGO and ERGO Direkt customers. The aim is to advise and look after customers individually across all sales and service channels. Data Analytics is due to take on the intelligent analysis of data, ranging from taking out policies and settling claims, creating added value for the customer. ERGO Direkt has appointed managers with in-depth expertise in online business from both within the insurance industry and other sectors to set up the three new units as from 1 November 2016. 50 of the 100 jobs are to be newly appointed.

“More and more people are taking out insurance policies online. Consequently, the set-up of these new departments is a significant step towards supporting the digital transformation of the ERGO Group”, stated Peter Stockhorst, Chairman of ERGO Direkt.

As part of ERGO’s strategy programme, ERGO Direkt will, in future, be in charge of the entire online business in Germany. ERGO Direkt is part of ERGO Digital Ventures AG, which incorporates all digital and direct insurance activities of the Group. The company is to take on a leading role for innovation and digital transformation.

“Over the coming years, more than 70 percent of customers will be conducting their research online before taking out a policy either by way of an insurance agent, over the phone or online”, said Mark Klein, Chief Digital Officer at ERGO Digital Ventures. “This new direction simply takes into account the expectations of these customers towards us.”

For further information, please contact:

Florian Amberg

ERGO Insurance Group
Media Relations
Florian Amberg

Tel +49 211 477-3174
Fax +49 211 477-3113

About the ERGO Direct Insurance 
With roughly 4.5 million customers, ERGO Direkt is the most popular German direct insurer. The company specialises in simple, easy-to-understand products to meet the typical requirements of private households. Important products in this context are supplementary dental cover, death benefits insurance, term life insurance and occupational disability cover. Streamlined processes and fast processing enable it to offer attractive premiums. Around 1,800 employees currently work at the head office in Nuremberg/Fürth. ERGO Direkt Versicherungen are a company of the ERGO Group and thus part of Munich Re, one of the leading reinsurers and risk carriers worldwide.
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This press release contains forward-looking statements that are based on current assumptions and forecasts of the management of ERGO Direct Insurance. Known and unknown risks, uncertainties and other factors could lead to material differences between the forward-looking statements given here and the actual development, in particular the results, financial situation and performance of our Company. The Company assumes no liability to update these forwardlooking statements or to conform them to future events or developments.

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